Article 2 Cancellation right / Cancellation terms
If you order in our shop as a consumer, you can revoke the contract in the following way:
You have the right to revoke this contract within fourteen days without giving any reason.
The cancellation period shall be fourteen days from the date on which you or a third party that has been designated by you and who is not the carrier, has or has taken possession of the last product.
In order to exercise your cancellation right, you must notify us
Hamberger Flooring GmbH & Co. KG
Rohrdorfer Str. 133
Fax: +49 (0) 8031 - 700199
Phone: +49 (0) 8031 - 7009007
by means of a clear statement (e.g. a letter, fax or email) about your decision to cancel this contract. You may use the enclosed sample cancellation form, but this is not required.
If you use this option, we will immediately notify you (e.g. by email) of the receipt of such a cancellation.
To maintain the cancellation period, it is sufficient that you send the notice of exercise of the right of cancellation before the end of the cancellation period.
Consequences of cancellation
If you cancel this contract, we shall refund you - immediately and at the latest within a period of fourteen days from the date on which the notice of cancellation of this contract has been received by us of - all payments we have received from you, including the cost of delivery (except for the additional costs resulting from the fact that you have chosen a different type of delivery than the most favourable standard delivery offered by us). For such a reimbursement we will use the same means of payment that was used in the original transaction, unless it has expressly been agreed otherwise. In any case, you will not be charged for this reimbursement.
We can refuse the repayment until we have received the goods back or until you have proved that you have returned the goods, whichever is earlier.
You must return the goods to us immediately and in any case no later than fourteen days from the date on which you inform us of the cancellation of this contract. The period is maintained when you send the goods before the period of fourteen days is over.
You bear the direct costs of the return of the goods.
You shall only pay for a possible loss of value of the goods, if this loss in value is attributable to a handling which is not necessary to examine the nature, characteristics and functioning of the goods.
End of the cancellation terms
The sample revocation form can be downloaded here