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Right to withdraw/Withdrawal instructions
When you place an order in our shop as a consumer, you may withdraw from the agreement as follows:
You have the right to revoke this agreement within fourteen days without providing a reason.
The withdrawal deadline is fourteen days, beginning on the day on which you or your representative, who is not the carrier, receives the last goods into your possession. In order to exercise your right to withdraw, you must inform us of your decision to revoke this agreement at
Hamberger Flooring GmbH & Co. KG
Rohrdorfer Str. 133
83071 Stephanskirchen
widerruf@haro.com
Fax: +49 (0) 8031 - 700199
Telephone: +49 (0) 8031 - 7009007
by means of a clear, unambiguous statement (e.g. a letter sent by mail, fax or email). You may used the enclosed sample withdrawal form, but it is not mandatory.
If you exercise this option, we will send you confirmation of receipt of such withdrawal without delay (e.g. by email).
To ensure compliance with the withdrawal deadline, it is sufficient that you send us notification that you will exercise your right to withdraw before the withdrawal deadline.
Consequences of withdrawal
If you withdraw from this agreement, we agree to return all of your payments received by us, including shipping costs (with the exception of additional costs arising should you have selected a delivery method than our default, cost-efficient standard delivery) without delay and at the latest within fourteen days, beginning with the day on which we received notification of your withdrawal from the agreement. We will use the same payment method for the refund which you used for the original transaction, unless a different agreement is reached with you; under no circumstance will we charge a fee for this refund.
We can refuse the refund until we have received the returned merchandise or until you have provided proof that you have returned the merchandise, whichever happens sooner.
You agree to return or hand over the merchandise without delay and at the latest within fourteen days in any case, beginning with the day on which you notify us of your withdrawal from the agreement. The deadline is maintained if you send us the merchandise before expiry of the fourteen day deadline.
You shall accept the costs associated with the return shipping of the merchandise.
You are only responsible for any diminished value of the merchandise if this diminished value can be traced back to handling other than what is necessary to ascertain the nature and functioning of the goods.
End of withdrawal instructions
The sample withdrawal form can be downloaded here
