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Right of cancellation / cancellation policy
When you make a purchase in our shop as a consumer, you can cancel the agreement as follows:
You have the right to cancel this agreement within a period of fourteen days without giving any reason.
The cancellation deadline is fourteen days from the date on which you or a third party named by you, which is not the consignor, has taken possession of the final goods. To exercise your right of cancellation, you must inform us
Hamberger Flooring GmbH & Co. KG
Rohrdorfer Str. 133
83071 Stephanskirchen
[email protected]
Fax: +49 (0) 8031 - 700199
Phone: +49 (0) 8031 - 7009007
of your intention to cancel this agreement by way of unambiguous declaration (e.g. a letter sent by post, fax or e-mail). You can but do not have to use the enclosed sample cancellation form for this purpose.
If you decide to avail yourself of this option, we will send you confirmation of the receipt of such cancellation (e.g. by e-mail) without delay.
To exercise the right of cancellation, it will suffice to send notification of the right of cancellation prior to expiry of the cancellation deadline.
Consequences of cancellation
If you cancel this agreement, we will refund you any payments we have received from you, including the cost of delivery (with the exception of any additional costs accrued from choosing a different type of delivery than the most favourable standard delivery option offered by us), immediately and at the latest within fourteen days from the date on which the notification of your cancellation of this agreement has been received by us. In case of such a refund, we will use the same means of payment that you used in the original transaction, unless expressly agreed otherwise with you; in no case will you be charged as a result of such a refund.
We can refuse the refund until we have received the returned goods or until you have proved that you have returned the goods, whichever is earlier.
You must return or surrender the goods to us immediately or in any case no later than fourteen days from the date on which you inform us of the cancellation of this agreement. The deadline is met if you send the goods before the period of fourteen days expires.
You bear the immediate cost of returning the goods.
You shall only be liable for any diminished value of the goods
resulting from handling other than what is necessary to ascertain the nature and functioning of the goods.
End of cancellation policy
The sample cancellation form is available here for downloading
